Stakeholders Engagement

Stakeholder Identification

PLANET has many stakeholders with a wide variety of backgrounds. To identify the stakeholders who sufficiently represent their groups, we have referred to the five attributes in AA1000 Stakeholder Engagement Standard 2015: Dependency, Influence, Tension, Responsibility and Diverse Perspectives. Seven groups of stakeholders have been identified based on their degree of significance, namely investors (shareholders), employees, customers, suppliers, government agencies, and NPO/NGO, communities.

Stakeholder Communication

PLANET engages its stakeholders in material topics through regular and irregular communication channels, through which the stakeholders contribute to the results from various angles and present diverse social values. Topics that are important to PLANET’s stakeholders are reviewed, and the response measures are also addressed in the relevant chapters of this Sustainability report.

Channels for Stakeholder Engagement and Communication
Stakeholder Contact window E-mail
Investors (shareholders) Spokesperson
Deputy spokesperson
Employees CEO
Customers Sales department
Suppliers COO
Government agencies CFO
NPO/NGO Special assistant
Communities Special assistant

Stakeholder Engagement Performance
Stakeholder Significance to PLANET Communication Channel Communication Frequency Concerned Issues Engagement Results
All investors and shareholders investing in PLANET should be given equal access to material information. PLANET should uphold the principles of integrity and sustainability in its operations, keep information open and transparent, and protect the rights and interests of shareholders/ investors. Shareholder meeting Once a year
  • Corporate governance & operations performance
  • Business integrity and legal compliance
  • Risk management
  • Protection of Privacy Right
  • Green products and innovative R&D
  • The company engages investors regularly or as needed to convey its business performance and development.
  • Annual reports, quarterly financial statements, quarterly operation reports and monthly revenues are uploaded to the stakeholders’ section of the corporate website.
  • A summary of comments gathered from investors and external parties is submitted quarterly to the board of directors and the executive management to provide a basis for the improvement of corporate governance and operations.
Law publicity meeting Once a year
Stakeholder section of corporate website As needed
Audit Committee mailbox Open 24 hours a day
Spokesperson’s and deputy spokesperson’s mailbox Open 24 hours a day
Market observation post system of competent authority As needed
Employees Employees are PLANET’s most important partners in achieving sustainability. We are committed to creating a diverse, equal and healthy working environment, hoping to grow and develop together with our employees. Performance interview As needed
  • Talent attraction and retention
  • Human rights
  • Diversified, equal and friendly workplace
  • Occupational safety and health
  • The company communicates with employees on company policies and directions through various channels, and it is open to employee feedback and adjusts strategies or proposals for improvement as appropriate.
  • PLANET organizes regular professional training courses, health and safety training program and fire drills.
Mentor interview Timely Response to Feedback
Employee Welfare Committee As needed
Competency Education and Training As needed
Employee Satisfaction Survey As needed
Gender Equality Committee As needed
Feedback and grievance mailbox Timely Response to Feedback
Labor Management Meeting Quarterly
Internal meetings As needed
Occupational Safety and Health Committee Quarterly
Customers Customers are important business partners of PLANET. We listen to the needs of our customers, provide professional services and grasp the industry trends, to achieve customers’ goals and grow together with them. Corporate social network website As needed
  • Product quality and safety
  • CRM
  • Corporate image
  • Green products and innovative Research & Development
  • Supply chain management
  • Protection of privacy right
  • Information security management
  • PLANET is constantly making improvements to customer service and stays in close communication with customers. We protect client privacy and are always prepared to accept review requests from customers.
  • Visits between PLANET and its customers are arranged to strengthen the partnerships and create a win-win situation.
Partner Zone on corporate website As needed
Customer service, technical support, dedicated window and mailbox Responds
within 24 hours
Product Education and Training As needed
Distributor conference As needed
Customer Satisfaction Survey Once a year
ESG/CSR Audit As needed
Suppliers PLANET’s supply chain partners include suppliers and assembling, packaging, testing and processing plants. We hope to establish sustainable partnership with partners to jointly implement CSR. Dedicated buyer window As needed
  • Corporate governance & operations performance
  • Supply chain management
  • Green products and innovative Research & Development
  • PLANET conducts regular annual supplier audit, communicating with suppliers and actively responding to suppliers' concerns.
  • PLANET continues to encourage suppliers to minimize environmental impact and implement corporate social responsibility.
Supplier evaluation Once a year
Signing of the "ESH Management Self-Assessment Form" by designated supplier Once a year
Auditing and coaching for designated supplier Quarterly
Supplier conference As needed
Apart from complying with government regulations, PLANET actively supports government policies and engages government agencies in two-way open communication to win their trust, support, and cooperation. Market observation post system of competent authority As needed
  • Corporate governance & operations performance
  • Business integrity and legal compliance
  • Investor protection
  • Internationalization of capital market
  • Climate change
  • Information security management
  • PLANET works with government agencies regularly and as needed in implementing and coordinating related programs. The company also learns details of policies and regulations and assists in promoting them.
Symposiums/seminars, evaluations As needed
Official correspondence As needed
NPO/NGO As an ethical and responsible enterprise, PLANET understands the needs of nonprofit organizations. It promotes and practices the philosophy of giving back to the community and strives to exert positive influence on society. Market observation post system of competent authority As needed
  • Human rights
  • Corporate image
  • Environmental protection
  • Climate change
  • PLANET participates in Taipei Computer Association, National Innovation and Entrepreneurship Association R.O.C. and other organizations, and establishes enhanced communication mechanism with industry members.
  • PLANET works with NGO/NPOs on promotion of environment protection and social integration initiatives.
Symposiums/seminars, evaluations As needed
Official correspondence As needed
Communities PLANET continues to maintain a good and interactive relationship with the communities and the society to help the communities grow together. Market observation post system of competent authority As needed
  • Environmental protection
  • Social engagement and care
  • Corporate image
  • PLANET has implemented “Remedial education/psychological counseling for disadvantaged children” in 19 schools and organizations in Greater Taipei.
  • PLANET communicates via meetings, e-mail and telephones.
Symposiums/seminars, evaluations As needed
Official correspondence As needed
Identification of Material Topics

The compilation of PLANET’s Sustainability report complies with the Global Reporting Initiative (GRI) Standards. Material Topics are analyzed by following the process, which consists of four steps, namely Identification, Prioritization, Validation and Review, to validate the scope of disclosure in the report as well as major internal/external sustainability challenges faced by PLANET. Annual material topics and stakeholders are reviewed annually by the ESG Committee and adjusted as appropriate.

Members of PLANET’s Sustainable Development Promotion Team assessed all these issues by "the degree of PLANET’s environmental, social and governance impacts on the entire society" and "the degree of influence over stakeholders' assessment and decision-making processes". The degree of influence and impact of individual issues were measured and quantified to create a preliminary materiality matrix.

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